Summon the grim reaper for event not working.

In reaper rewards event on sims 4 on console. I summoned the reaper and socialized with him for a while then my sim went to the toilet and came back he was gone. The grimaphone says summoning grim reaper is unavailable  and can't be summoned again. I tried with a different family still cant find him or summon him. I even deleted the grimaphone and placed a new one still he won't appear anymore even tried new game. Now I can't get my reward so angry! Why is there bugs in the event at all if we don't complete the tasks that keep going missing as well shouldn't EA give those rewards to us anyway? If the week is finished and we didn't claim them they should let us have them anyway so we won't miss out!