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megarney's avatar
megarney
11 months ago
Solved

Unable to save or close game after installing Lovestruck

Ever since I have installed Lovestruck my game hasn't worked. After playing for a few minutes the game will not save and I cannot close the game. I have tried playing several families and have the sa...
gameplay issue
  • crinrict's avatar
    crinrict
    11 months ago
    @megarney Try restarting the computer and do the changes before starting the game.
megarney's avatar
megarney
11 months ago

I did remove them and still having issues. I can't bring up the Sim tab that shows the Sim's age or family tree. I can't even "save as" because when I hit the menu button it will not come up at all.

crinrict's avatar
crinrict
Hero+
11 months ago

Try the following

  • Close the game
  • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
  • Repair the game
  • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
  • Start a new save game
  • Check if you still have the error
  • Report back with your results for further steps on how to get your stuff back.
  • megarney's avatar
    megarney
    11 months ago

    Thank you, I will give it a try. I'll be the first to admit, I'm not real techie! lol

  • megarney's avatar
    megarney
    11 months ago

    I tried renaming the file but it will not let me. The pop up I get Says "Folder in use - The action can't be complete because the folder or a file in it is open in another program." It is not open anywhere. I have closed the game and even closed the EA app. I did have to close the game using Task Manager since the menu option would not work when my game was open.

    • crinrict's avatar
      crinrict
      Hero+
      11 months ago
      @megarney Try restarting the computer and do the changes before starting the game.
      • megarney's avatar
        megarney
        11 months ago

        I was able the steps you gave me and everything seems to be back to normal! Did you say there was a way to get my saved games back? Thank you SO much for the help!!!!!!

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