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11 months ago
I did remove them and still having issues. I can't bring up the Sim tab that shows the Sim's age or family tree. I can't even "save as" because when I hit the menu button it will not come up at all.
crinrict
11 months agoHero+
Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
- 11 months ago
Thank you, I will give it a try. I'll be the first to admit, I'm not real techie! lol
- 11 months ago
I tried renaming the file but it will not let me. The pop up I get Says "Folder in use - The action can't be complete because the folder or a file in it is open in another program." It is not open anywhere. I have closed the game and even closed the EA app. I did have to close the game using Task Manager since the menu option would not work when my game was open.
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