Yesterday I was creating multiple sims no issue with my custom content, however, I have logged in this morning to continue creating new sims and although it shows normal on Create A Sim when I actually go to add it into the game it looks like this... Does anybody know what has happened and how I am able to fix this?cheers.

@SophieBxnksConsidering the error that you're seeing, it appears your OneDrive is syncing documents. We'd like to try having you pause OneDrive as follows, then work with a clean folder in order to confirm. Please try the following:First, disable/pause OneDrive. Directions for this can be found at this link:https://support.office.com/en-us/article/how-to-pause-and-resume-sync-in-onedrive-2152bfa4-a2a5-4d3a-ace8-92912fb4421eNext, please try the following in this order:Exit your game and Origin.Move your 'The Sims 4' folder ( Documents > Electronic Arts > The Sims 4 ) to your desktop. (Save this "The Sims 4" folder for reference.)Then start the game, and a new 'The Sims 4' folder will be created by the game.Exit your game and Origin.Now re-add a copy of the 'options.ini', 'screenshots' folder, 'saves' folder, and 'tray' folder from the "The Sims 4" folder on your desktop into your new "The Sims 4" folder ( Documents > Electronic Arts > The Sims 4 ). Replace/overwrite the newly generated files/ folders with the old files/folders from the desktop "The Sims 4" folder. Now see if your game will load properly.If this fixes the issue please let us know. We could then provide information on permanently disabling OneDrive, if you like, once this is confirmed. Then we can review the 50/50 method also.

@SophieBxnks Please try the following in this exact order without skipping any steps, even if you’ve done some of these steps already:Exit your game then exit Origin. Drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new Mods folder.)Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).Do not re-add any or your Mods or CC at this time. See if the issue is still present.If this fixes the issue you can re-add your Mods/CC one at a time to see which were conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted.If you have a lot of Mods or CC you can do so by via the 50/50 method. Let me know if you need directions on this.

@SophieBxnks Excellent! That's great news!To permanently disable OneDrive sync: https://www.windowscentral.com/how-disable-or-uninstall-onedrive-windows-10The 50/50 Mod/CC troubleshooting method:Divide your Mods/CC from the folder on your desktop in half.Add one of the halves back into the game’s Mods folder. Now re-start the game and see if the issue is still gone in the vanilla/new game-save you made.If the issue did not re-appear with those added Mods/CC you can try adding the 2nd half from the desktop. If the issues did re-appear, try only adding half of those mods and see if the issue is present in the game...Continue in this pattern dividing the folders’ contents in half then half again as needed to eliminate in groupings which Mods/CC are causing the issue.Once you find the Mods/CC that are causing the issues, check with the Mod/CC creators for updates that may fix the issues. Note: Do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

@Trismagistos @SheriGR I have just uninstalled it which seems to have done the job! I will start on the 50/50 tomorrow! Cheers

@SheriGR My game is working after I have followed your steps, however, I haven’t added my mods/custom content back in yet is that correct? Also yes I would like to completely disable my OneDrive syncing, it’s been driving me insane saying it’s full and I never understood what was happening

What Has Happened To My Sims? | EA Forums

14 Replies

listhe37
6 years ago
How was it supposed to look?
SophieBxnks
6 years ago
@listhe37 It should of had hair and an outfit which is custom content and then when I click to add the sim into the game they end up looking like this.
SheriGR
Hero
6 years ago
@SophieBxnks
Please try the following in this exact order without skipping any steps, even if you’ve done some of these steps already:
Exit your game then exit Origin. Drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new Mods folder.)
Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).
Do not re-add any or your Mods or CC at this time. See if the issue is still present.
If this fixes the issue you can re-add your Mods/CC one at a time to see which were conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted.
If you have a lot of Mods or CC you can do so by via the 50/50 method. Let me know if you need directions on this.
SophieBxnks
6 years ago
@SheriGR I have followed the bullet point steps you gave me. I have repaired all of my Sims 4 plus extension packs. A message has popped up saying “Origin has encountered a serious problem and must close” I have attached a picture of what it says. I will wait on this screen for you reply, thanks for you help
Trismagistos
Hero
6 years ago
@SheriGR i already gave @SophieBxnks the same advice you just gave her round about 5 hours ago. And made it clear that it should be wise to search through the cc and mods.
The attached file was deleted bij EA_Darko because of the content. And somehow my advise disappeared in the process. Luckily now there is a solid fix for it. So i gave you a me too and kudo!
SophieBxnks
6 years ago
@Trismagistos Hi I was trying to find your message but couldn’t as they deleted my whole post due to the picture I added on it so I had to block out the picture and redo the post. Thanks for your help, I’m unsure what to do now as I have just run repairs on my games.
Trismagistos
Hero
6 years ago
I was working on a reply, @SophieBxnks, but I saw your message coming through. Best to send the crash report and then close Origin. Probably you did not follow all the exact and necessary steps to tackle the problem.

First you should exit your Sims game and directly after that you exit Origin. Now that you already exited your sims and your Origin has crashed try to log out of Origin so it is not working.

Go to the right Sims 4 folder: 'Documents\Electronic Arts\The Sims 4'
(I think you deleted the Sims In the Origin folder) Now please follow the steps @SheriGR gave you in her post and i think you will be fine.
Drag or cut and past the mods folder in the sims 4 = 'Documents\Electronic Arts\The Sims 4\Mods\' to your desktop and delete the localthumbcache.package from the mentioned folder.

Use the search option inside the earlier mentioned Sims 4 folder and delete al the files with the word 'cache'.

Then repair your Origin and after that repair your Sims by right clicking the picture of the Sims 4 in the Origin library and selecting the option repair.

Check if your game is okay by testing it without installing any mods. When it works fine, use the described 50/50 methode to replace your mods and test your game after each 50%. When the problem occurs again you know the outdated mod is in the batch you just replaced.
SophieBxnks
6 years ago
@SheriGR Would you be able to give me directions on the 50/50 method please
SheriGR
Hero
6 years ago
@SophieBxnks
Considering the error that you're seeing, it appears your OneDrive is syncing documents. We'd like to try having you pause OneDrive as follows, then work with a clean folder in order to confirm. Please try the following:

First, disable/pause OneDrive. Directions for this can be found at this link:
https://support.office.com/en-us/article/how-to-pause-and-resume-sync-in-onedrive-2152bfa4-a2a5-4d3a-ace8-92912fb4421e

Next, please try the following in this order:
Exit your game and Origin.
Move your 'The Sims 4' folder ( Documents > Electronic Arts > The Sims 4 ) to your desktop. (Save this "The Sims 4" folder for reference.)
Then start the game, and a new 'The Sims 4' folder will be created by the game.
Exit your game and Origin.
Now re-add a copy of the 'options.ini', 'screenshots' folder, 'saves' folder, and 'tray' folder from the "The Sims 4" folder on your desktop into your new "The Sims 4" folder ( Documents > Electronic Arts > The Sims 4 ). Replace/overwrite the newly generated files/ folders with the old files/folders from the desktop "The Sims 4" folder.
Now see if your game will load properly.
If this fixes the issue please let us know. We could then provide information on permanently disabling OneDrive, if you like, once this is confirmed. Then we can review the 50/50 method also.
SophieBxnks
6 years ago
@SheriGR My game is working after I have followed your steps, however, I haven’t added my mods/custom content back in yet is that correct? Also yes I would like to completely disable my OneDrive syncing, it’s been driving me insane saying it’s full and I never understood what was happening