Re: Help! I can't find where to download

DSimsmom​ if you have already entered the redeem codes and they have been accepted then you should be able to find a download button on them in either the store or under your owned pack unless they've moved it when they added the marketplace.

Hope this helps.

 Hi DSimsmom​ Where did you purchase these codes from? 

“Macabre Mementos” is just a mask, a music box, and a family portrait. It does not include the Life & Death pack with the Ravenwood world, and was meant as an early purchase bonus. Similarly, “Warm and Cozy” is a lamp, socks, and a tea kettle. It does not include the Adventure Awaits pack with Gibbi Point, but was instead the early purchase bonus. 

Are you sure you bought the actual expansion packs? Did you have a second code in each purchase?

DSimsmom​ 

I merged your post with your existing thread. You already have answers here.

It not showing there either. I wish a tech person would respond

Unfortunely noone of those answers are helping me.

Yes, it tells me own it. You can see from the picture that I added that it says not installed.  But I can't find out where to go to install the packs

This screenshot shows, that you obviously don't own Life & Death and Adventure Awaits, you only own the bonus content. There is no download button for this content, it is installed automatically if you install the pack itself. 

I do absoutely own it.  If you look at the other screen shots.  I would not  be here aksing for help if I didn't.

I got my codes form Loaded

Sorry, I didn't consider the other screen shots. What does the EA app say about the two packs? If it justs says owned without a download button, you could use the  EA Error Reporter. 

Sorry, I didn't consider the other screen shots. What does the Ea app say about the two packs? Does it say you own the packs but there is no button to download? Maybe it could help to use the EA App Error Reporter.