Received a partial refund but EA removed ALL packs from the order - HELP!
UPDATE: EA removed the sanction from my account but did not put the paid games back, so I was forced to do another chargeback. I'll think twice before I purchase another EA product in the future.
I requested a refund for For Rent from EA support. The agent instructed me to do a chargeback to get the refund (see below). I submitted the refund request via PayPal. EA never responded to PayPal, so they did a chargeback. EA retaliated by removing not only For Rent, but Luxury Party Stuff and Cottage Living, which were also part of the same order. However, I only requested and received a refund for For Rent. They also sanctioned my account, whatever that means. I submitted transcripts, receipts, and proof that I did NOT receive a refund for all three packs (see attachments here). They refuse to reinstate the two packs for which I am paid in full. If I do another chargeback via PayPal, I assume my account will be banned. This is so incredibly wrong to remove packs for which I paid. They are not an accredited business with the Better Business Bureau, so I cannot file with them. Short of hiring an attorney, how can I get these packs back or the money that I paid for them? I have done nothing but follow instructions and provide every piece of supporting documentation possible. I just want what I paid for.
Has this happened to anyone else? What are my options here?
Thank you in advance for any advice!
Excerpt from EA Support Chat Transcript
Manolo: thank you for waiting, unfortunately we will not be able to process a refund for the expansion pack as the account is not eligible for a refund . what we can only suggest for the mater is to request a refund to the payment method you use when you purchased the expansion pack, and process a chargeback.
Manolo: most likely it will be approve as its would be a request from a financial institution , as much as we would love to lessen the work here , we cant process a refund since the purchase was made 15 days ago hence the account is not eligible for a refund anymore.
