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Marjorie1214's avatar
3 years ago

Game Crashes with New Update

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.78
What expansions, game packs, and stuff packs do you have installed? I have all the expansion packs, spa day, werewolves, spell casters, vampires, wedding stories, dream home decorator, the ghost one, laundry day etc etc
Steps: How can we find the bug ourselves? When you make a sim and go to move them into a house game literally crashes
What happens when the bug occurs? I make a sim, go to move them into a basic starter home then the game freezes and then says error.
What do you expect to see? For me to be able to make a sim and have then move in and play fine
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I u just download the new update

I honestly just want my game to work, I literally spent like hours making a spellcaster, and when I went to go load them in they wouldn't load and the house removed all of the furniture. The game then went back to the discover worlds screen and told me to relaunch my game, which I tried to do multiple times, but it did not work. 

3 Replies

  • Hello, fellow Simmer!

    I am also on Mac and have run into a similar issue when trying to create a sim. I haven't played in a while so I decided to plan again. When I was installing the current version of the game, it kept going back in forth from pathing and then not downloading. I wish I had a screenshot to show what I meant. Anyways, the update kept stopping saying an error downloading. When I did get into the game to create a sim, I could not see the sim at all, and the box that displays the sim at the bottom left had a red "x" over it. I will include a screenshot. Not sure what's going on but I empathize with your frustration! Hopefully, there is a fix soon, for our sake. 

    Have a good one!

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