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Panic_Jacket133's avatar
Panic_Jacket133
3 years ago
Solved

Live Mode Floor Levels/Furniture Issues and Build Mode Platforms Won't Load

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.97.62.1020 What ex...
  • CGrant56's avatar
    CGrant56
    3 years ago

    @Panic_Jacket133 

    I'm not sure what could cause this for you.  It's not happening for me, and I haven't seen any other reports of it happening for others.  I can think of only a couple of things you can try to see if it will stop and have your game return to normal.

    Try deleting the localthumbcache file before you start the game next time.  Deleting that file seems to fix a lot of things so it's worth a shot.   

    Another thing you can try is to move your mods folder to your desktop and start a new game to see if it happens in a new save.  If it does, then try a game repair.  If it doesn't, then shut down, move your mods folder back in and restart the new save to see if it happens again.  If it does, then you might have a mod that needs to be removed or updated.  If it doesn't happen in the new save with and without mods, then change saves back to the one where it was happening and see if it still happens there.  If not, then you're good to go.  If it does, then it might be a problem with that save which means you might have to abandon it. 

    When testing without mods, you also need to remember to pull any config override files if you are using any.  Your problem sounds like it could be a graphics or rendering issue possibly.  So, if you are using a custom GraphicsRules.sgr file, then you need to pull that too when you are testing.

    Another thing you can do when testing is to rename your "The Sims 4" folder (user folder) and starting the game.  A new clean one will get created.  Start a new save and see if the problem persists.  When you get to the Main Menu to start the new save, you will get the SDX delivery popup so just let it download again.  SDX downloads are specific to a user folder so if you use multiple user folders like I do, it will download for each one on the first time you use that folder after an SDX.  It could have been that there was some sort of hiccup when it downloaded before.  So, if the problem doesn't happen, then you can copy over your mods, saves, tray, screenshots, configoverride, etc. folders and play on.

    Hope this helps.

CGrant56's avatar
CGrant56
Hero+
3 years ago

@Panic_Jacket133 

I'm not sure what could cause this for you.  It's not happening for me, and I haven't seen any other reports of it happening for others.  I can think of only a couple of things you can try to see if it will stop and have your game return to normal.

Try deleting the localthumbcache file before you start the game next time.  Deleting that file seems to fix a lot of things so it's worth a shot.   

Another thing you can try is to move your mods folder to your desktop and start a new game to see if it happens in a new save.  If it does, then try a game repair.  If it doesn't, then shut down, move your mods folder back in and restart the new save to see if it happens again.  If it does, then you might have a mod that needs to be removed or updated.  If it doesn't happen in the new save with and without mods, then change saves back to the one where it was happening and see if it still happens there.  If not, then you're good to go.  If it does, then it might be a problem with that save which means you might have to abandon it. 

When testing without mods, you also need to remember to pull any config override files if you are using any.  Your problem sounds like it could be a graphics or rendering issue possibly.  So, if you are using a custom GraphicsRules.sgr file, then you need to pull that too when you are testing.

Another thing you can do when testing is to rename your "The Sims 4" folder (user folder) and starting the game.  A new clean one will get created.  Start a new save and see if the problem persists.  When you get to the Main Menu to start the new save, you will get the SDX delivery popup so just let it download again.  SDX downloads are specific to a user folder so if you use multiple user folders like I do, it will download for each one on the first time you use that folder after an SDX.  It could have been that there was some sort of hiccup when it downloaded before.  So, if the problem doesn't happen, then you can copy over your mods, saves, tray, screenshots, configoverride, etc. folders and play on.

Hope this helps.

  • Panic_Jacket133's avatar
    Panic_Jacket133
    3 years ago

    It's fixed! Cleaning the cache didn't fix it and I'd tried launching sans mods before and it didn't fix it but the new save was fine so I went back to my old save. It still was not loading the platforms right in build mode and out of desperation (this save is my oldest and has literally all my main families in it) I lowered at a platform then undid it. Bam all platforms fixed lol. Kinda embarrassed I didn't think to try lowering then raising before now😞 Thank you for the help!!!

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