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eternaldawnn's avatar
eternaldawnn
Rising Novice
3 years ago
Solved

Sims 4 won't launch

Whenever i click the play button, it closes the ea app for a couple of seconds and then takes me back to the ea app. I repaired my game , restarted my computer and cleared ts4 and ea's cache 

  • @Thesimsfairyyy  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

2 Replies

  • @Thesimsfairyyy  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • eternaldawnn's avatar
    eternaldawnn
    Rising Novice
    3 years ago

    I found out that it was some cc in my mods folder! I moved my mods folder to my desktop , after that , my game launched . I did the 50/50 method and i found the cc that was causing my game not the launch . Thanks for the advice! 

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