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lizzy11099's avatar
6 years ago
Solved

Toddler has no face

I just aged up a baby and it became this horrifying thing with no face except a mouth. I tried making a new child with genetics. As a toddler it still had the same problem, and aging it would make it normal. I have many mods but this has never happened before. On my other save files, the toddlers look normal. I don't know if its just the genetic mix of these two sims or if its a mod. 

  • @lizzy11099 

    Please try the following in this exact order without skipping any steps, even if you have done some of these steps already:

    • Exit your game then exit Origin. Please drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new Mods folder.)
    • Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).

    Do not re-add any or your Mods or CC at this time. If this fixes the issue you can re-add your Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

    Let us know how it goes. Thanks!


    SheriGR ☕ – I don’t work for EA

13 Replies

  • luthienrising's avatar
    luthienrising
    Hero+
    6 months ago

    @3e91fa66b5c920f3 Please do a "vanilla" test: Drag the Mods folder to the desktop, delete the file called localthumbcache, open the game to test, and exit without saving.

  • 3e91fa66b5c920f3's avatar
    3e91fa66b5c920f3
    New Novice
    6 months ago

    HI @luthienrising I did it as well and it still not showing up her face.  Even when I have removed the mods from the mod folder and move them to the desktop. It will continue to show only her teeth and hair but no head nor face whatsoever ☹️

  • luthienrising's avatar
    luthienrising
    Hero+
    6 months ago

    @3e91fa66b5c920f3 Did you also delete the localthumbcache file?

    Try this set of instructions:

    1.  
    2. Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
    3. Launch Sims 4 and reset your Options.
    4. Exit and copy files out of your old Saves folder into the new Saves folder. Important: Don't just copy the old folder! You want to use the newly created folders.
    5. Launch Sims 4 and test in your save now

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