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ButterflyMarijn's avatar
ButterflyMarijn
3 years ago
Solved

After New Update I lost My game Progres on the Playstation 4

Hello EA, after you installed a new update for the sims 4 I lost all my saves and more on the playstation 4, and the city I built myself, and the houses are gone. also the restaurants I posted. and t...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hello @ButterflyMarijn,

    Have you got an active PlayStation Plus membership? If you have PlayStation Plus, you can try restoring this save data from your online cloud storage to see if it's saved there. 

    You can follow the steps in the article here to try and restore your progress. If your save data isn't saved to your online storage, I'm afraid we'd have no way of manually restoring this save progress as these files are stored locally to your console. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @ButterflyMarijn,

Have you got an active PlayStation Plus membership? If you have PlayStation Plus, you can try restoring this save data from your online cloud storage to see if it's saved there. 

You can follow the steps in the article here to try and restore your progress. If your save data isn't saved to your online storage, I'm afraid we'd have no way of manually restoring this save progress as these files are stored locally to your console. 

ButterflyMarijn's avatar
ButterflyMarijn
3 years ago

aah unfortunately I don't have a playstation plus subscription 🫣 I'm going to buy that from now on then.... I think, 🫢luckily I had some Families saved in my Library so I'm just going to make a new world... I think and I think that

I temporarily put the updates out😉until I have a Plus subscription...🥲🫨🤣 But thanks for the quick comment and advice!! Thank you!! and I wish this report helps others as well. Kind regards, Marijn

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