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fightmehelen17's avatar
fightmehelen17
Rising Scout
12 days ago

All Preorder Items Missing

As it says, all of my preorder exclusive items are missing. On my transactions in PSN, all of the bundle purchases now just say (for example) The Sims 4 Adventure Awaits Expansion Pack. It is the same for the Royalty and Legacy Grand Bundle, as well as Enchanted by Nature. I had access to it until the recent patch, it would show the digital content in the pop ups every time I opened the game. Once the pop ups went away, I no longer had access and they show nowhere on my account. Disappointing to say the least. 

 

13 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 days ago

    fightmehelen17​ Thanks for the update! And just to be sure- did you check that all your DLC and preorder content is installed to your console?

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sim
  • fightmehelen17's avatar
    fightmehelen17
    Rising Scout
    12 days ago

    Just letting you know what they just told me so you have the same information: The items show as purchased/preordered but they cant figure out why sims 4/EA isnt registering them as preorder, so its being escalated to an investigation team