Forum Discussion

Yukino2309's avatar
2 months ago
Solved

Bug on Console

I discovered this issue yesterday when placing a lot from the gallery in Ravenwood. It won’t let me toggle up in the building. I play on console so there’s no mods that are causing this issue. I tried restarting my ps5, going to a different lot, trying new homes, etc. Nothing is working. 

edit: It’s the controller itself ☹️ 

  • @Yukino2309 

    Thanks for these details, let's try the following:

    1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

    2. Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    3.  Make sure your console system software is up to date

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    4. Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi @Yukino2309 

    Is your controller not responding when you try to toggle up or down on the floors? 

    Does this only happen with houses you've downloaded from The Gallery? 

  • My controller is not responding. It happens to the houses from the gallery and original houses. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @Yukino2309 

    Thanks for these details, let's try the following:

    1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

    2. Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    3.  Make sure your console system software is up to date

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    4. Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.

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