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UncleMommySlays's avatar
UncleMommySlays
New Traveler
2 months ago

Bundled Packs Question

Hi, so I purchased the Base game + Eco Lifestyle bundle used from GameStop.... however it didn't come with an activation key. Do The bundles not come with activation keys or did GameStop fumble? 

When I called them they couldn't find the activation key and instead gave me the phone number directly to EA offices which is clearly just a bot telling me to input my parties extension.

 otherwise, if there's no activation key, my console isn't auto starting this game or downloading. Can I get help or some advice? BC there's no other way to contact EA for support. There's no code on the inside cover, nowhere... and please forgive me for my ignorance BC I've not purchased a Sims Console disc since Sims 2 & recall the PC discs all having activation codes.

 

Please help, as I purchased this used game 7 days ago from GameStop which is the limit to receive refunds on used items.

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there UncleMommySlays 

    Are you seeing a code on your receipt to redeem for Eco Lifestyle? If it's not listed on your receipt, you'll want to get in contact again with GameStop support so they can provide the code or refund the purchase for you. 

  • Wiccanmamma's avatar
    Wiccanmamma
    Seasoned Adventurer
    2 months ago

    Just so you are aware. Any games that come with activation keys will only work when it comes brand new with an activation key.

    I have never bought a used game with a functioning activation key. GameStop and EA are not liable for there not being an activation key. When doing in store credit for selling a used game to GameStop activation keys aren't even considered. Sadly there is no legal obligation for GameStop to sell used games with functioning activation keys, there is also no legal obligation for EA (or any other video game company) to issue a game keys for any of their used games purchased through a third party.

    It's the frustrating and annoying way that both GameStop as well as the game company (EA in this case) to make more money by having you purchase a brand NEW copy of the game.

    To get The Sims 4 brand new on PC you are better off purchasing a brand new version of the game from GameStop or directly from the EA website. For the Console you're better off just purchasing the game brand new or getting it from the Console game store.

  • UncleMommySlays's avatar
    UncleMommySlays
    New Traveler
    30 days ago

    Nope, no code & they couldn't find one. As I stated above, perhaps I wasn't clear. .. but I called them & they gave me the phone number to ea corporate instead. Which as I stated, is why I came here to ask if the bundles came with an activation key in the first place

  • UncleMommySlays's avatar
    UncleMommySlays
    New Traveler
    30 days ago

    Yeah that make 0 sense & isn't acceptable just as I told GameStop... without an activation key the game is useless & I am essentially left with a blank disk which defeats the purpose.... they assured me even the used games should come with the activation key as they're typically printed on the inside sleeve cover. You can't resell a game & claim its playable if its not-that right there is honest advertising.... The only warning for used games are that they may come with ware and tear & that could be the cause as to why a game wouldn't work and in that case, its "buy at your own risk"..... even if it doesn't make sense to you, it made sense enough to them for a refund, lol.

     

    But again, my question was do the bundles cone with activation keys BC I didn't see it printed on the cover, add they used to be. And I've not bought a disk in a while, so I wasn't 100%sure if that's still a thing they did. And ofc that's the part of the question that goes unanswered, so I'm assuming I wasn't clear enough

  • UncleMommySlays's avatar
    UncleMommySlays
    New Traveler
    7 days ago

    I definitely received a refund.... took 3 weeks but I finally got it

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