Bundled Packs Question

Question

Hi, so I purchased the Base game + Eco Lifestyle bundle used from GameStop.... however it didn't come with an activation key. Do The bundles not come with activation keys or did GameStop fumble?

When I called them they couldn't find the activation key and instead gave me the phone number directly to EA offices which is clearly just a bot telling me to input my parties extension.

otherwise, if there's no activation key, my console isn't auto starting this game or downloading. Can I get help or some advice? BC there's no other way to contact EA for support. There's no code on the inside cover, nowhere... and please forgive me for my ignorance BC I've not purchased a Sims Console disc since Sims 2 & recall the PC discs all having activation codes.

Please help, as I purchased this used game 7 days ago from GameStop which is the limit to receive refunds on used items.

ea_solaire · Answer

Hey there UncleMommySlays&nbsp;
Are you seeing a code on your receipt to redeem for Eco Lifestyle? If it's not listed on your receipt, you'll want to get in contact again with GameStop support so they can provide the code or refund the purchase for you.&nbsp;

wiccanmamma · Answer

Just so you are aware. Any games that come with activation keys will only work when it comes brand new with an activation key.

I have never bought a used game with a functioning activation key. GameStop and EA are not liable for there not being an activation key. When doing in store credit for selling a used game to GameStop activation keys aren't even considered. Sadly there is no legal obligation for GameStop to sell used games with functioning activation keys, there is also no legal obligation for EA (or any other video game company) to issue a game keys for any of their used games purchased through a third party.

It's the frustrating and annoying way that both GameStop as well as the game company (EA in this case) to make more money by having you purchase a brand NEW copy of the game.

To get The Sims 4 brand new on PC you are better off purchasing a brand new version of the game from GameStop or directly from the EA website. For the Console you're better off just purchasing the game brand new or getting it from the Console game store.

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