Can‘t download my Packs on the PS5

I remember Lilsimsie got this issue but on PC - I believe she uninstalled EA app and reinstalled it to be able to see but it was a few times she had to do it, I don't know if this works in PS5 since it is easy to save the save-files on a PC so I would not advice test this without being 100% sure your save-files arent gone..... I don't remember which video but I know she had the issue one time.