Forum Discussion

Seasoned Newcomer

10 months ago

City living disappeared yet it says its downloaded? PS5

City living disappeared on my ps5 and I have to repurchase it yet it says its downloaded? When i go into my world, city living is locked, yet i purchased it through the sims 4. When i click on the w...

Rising Newcomer

9 months ago

Same I lost my pack on sims 4 PS4 edition. I purchased it on the playstore with my own money and they removed it and wanting me to re buy it even tho I bought it with my own money from the very start without ps+.

EA_Solaire

Community Manager

9 months ago

Hey there Galxey-nexus

If you had fully purchased this pack on your account, I'd recommend reaching out to PlayStation support directly so they can review your billing detail with you a bit further.