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twizted_orifice's avatar
22 days ago
Solved

Connection is Required error

I downloaded the new update today on my PS5 and it keeps saying to login to my EA account to use online features. My Internet is working fine so this has to be an EA issue. Is there a way to fix this...
  • Eri_Nekoi's avatar
    Eri_Nekoi
    8 days ago

    Scratch all that I've said below! I was rereading posts here and looking at my game Options when I realized that in Game Options > Other I didn't have "Online Social Features Access" displayed at all, but had "Link EA Account" button! Pressed it, relinked my PSN and EA accounts and now it works! It's weird that it got unlinked in the first place, as I had it linked since The Sims 4 console release, but all is good that ends good! 😅

    Now I can play limited time event! Such a relief!

    Yes, sadly.

    I don't see that pop up saying "Connection is required" with something about EA App anymore, but I'm still offline after I turn my game on. Instead of Gallery I have Library on The Sims 4 home screen and in game after save load.

    PS5 PSN account on which I'm still stuck offline plays The Sims 4 as a console family share. PS5 PSN account which has licences to The Sims 4, as it's the one The Sims 4 was bought on, is online and was so even yesterday after I did 60 second wait before X press on first screen.

    I did EA Support talk about it yesterday, so before todays patch, but problem is still here for me even now after patching and full console restart from shutdown. If you need any more information, screens or saves, please tell. 

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