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Madeline12989's avatar
Madeline12989
6 years ago

Crashing

I just downloaded 2 new stuff packs and everything was good until a couple hours ago. My sims game kept crashing every time I tried traveling anywhere and now it just crashing every 5 mins. I uninsta...
playstation
xbox
EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @Madeline12989.

Crashing's no fun. Let's try power-cycling your Xbox. To do that, just shut down the Xbox completely, and then unplug it for 1-2 minutes. Once that's done, please try loading it up and giving it another try.

Arrenai 🐱

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Madeline12989's avatar
Madeline12989
6 years ago

I power cycled my Xbox 4 times after reinstalling and installing it all again. Which takes forever because I have almost every pack. I’ve never had issues like this til buying the last pack I just got which was toddler stuff. Just want to play! Been 3 days now and same issue. I can’t even save the game now let alone travel, I play for 5 mins and the second I try to save it crashes. ☹️ 

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @Madeline12989. I sincerely apologize for missing your response here. Let's see if we can track this down if the issue is persisting for you.

    Could you try ensuring "Share User Data" is turned off in your settings and let me know how that goes for you?

    Arrenai 🐱

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    • adamclark83's avatar
      adamclark83
      6 years ago

      I've noticed lately that when my Sim uses the phone to travel somewhere, the spinning logo appears on-screen and after a while before it gets to the World Map, the game crashes. Last night, my Sim Janet used the phone to travel but before it got to the World Map, it crashed. My Sim Mei went to travel somewhere using her phone but before it got the Map, it crashed.

      Playing on PS4.

      • EA_Arrenai's avatar
        EA_Arrenai
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        6 years ago

        Hey there, @adamclark83.

        I'm sorry to hear you're having difficulty traveling, as well. Have you tried the power-cycle troubleshooting I outlined above yet?

        Arrenai 🐱

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