Crashing
I just downloaded 2 new stuff packs and everything was good until a couple hours ago. My sims game kept crashing every time I tried traveling anywhere and now it just crashing every 5 mins. I uninsta...
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EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @Madeline12989. I sincerely apologize for missing your response here. Let's see if we can track this down if the issue is persisting for you.
Could you try ensuring "Share User Data" is turned off in your settings and let me know how that goes for you?
Arrenai 🐱
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I've noticed lately that when my Sim uses the phone to travel somewhere, the spinning logo appears on-screen and after a while before it gets to the World Map, the game crashes. Last night, my Sim Janet used the phone to travel but before it got to the World Map, it crashed. My Sim Mei went to travel somewhere using her phone but before it got the Map, it crashed.
Playing on PS4.
- EA_Arrenai
Hey there, @adamclark83.
I'm sorry to hear you're having difficulty traveling, as well. Have you tried the power-cycle troubleshooting I outlined above yet?
Arrenai 🐱
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- @EA_Arrenai No I haven't but would that fix the problem if the game is notorious for crashing?
- EA_Arrenai
Hey there, @adamclark83. While there are sometimes issues that aren't one-size-fits-all, power cycling has helped many people. It helps clear the cache of the console, so if the crash is memory related, it can alleviate or resolve the issue.
Arrenai 🐱
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