Dlc not showing after update
I've installed the new update but now none of my DLC is showing on game. On the main menu it says I own the dlc I've bought and I've used it all before but since the update when I go into the game I ...
Forum Discussion
Okay, I ll try those. Thank you. 🙂
EA_Blueberry
Community Manager
Community Manager
@StormWarCaller wrote:
Okay, I ll try those. Thank you. 🙂
@StormWarCaller
Hello! Did it work out?
Sadly no ☹️
- EA_Blueberry
@StormWarCaller
Was PlayStation Support able to verify you own the purchased DLC?
Silly questions and I'm sure you've already done it, but have you tried checking the "add ons" for The Sims 4 when you're visiting your games library on the PlayStation? DLC is not automatically installed in a lot of cases and has to be triggered under add ons. I couldn't get an answer from their Twitter account and no matter how many times I tried their "Live Chat" website kept saying it was down???? It was odd
Yeah I made sure they were actually installed and the like. Its just so weird that the actual PlayStation 5 said it was installed but the game didn't ☹️ it works completely fine on my PS4 though
- EA_Blueberry
Have you tried restoring the licenses for them?
https://www.playstation.com/en-us/support/games/restore-licences-playstation/
Yes I have, a few times, and I even uninstalled and reinstalled everything again last night too
- EA_Blueberry@StormWarCaller Would you mind tweeting out to EAHelp again and DM me your Twitter handle so I can make sure they don't miss your tweet this time around.
Thanks a bunch and I will.
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