DLC's gone?

My Sims packs aren't working, even though I bought them and downloaded them. It says I haven't bought them, only cottage living, life and death, lovestruck, businesses and hobbies and high school years work. (In the attachment some packs are cut off). I have restarted the game ect but it isn't working, one day I logged on and they were all gone and it said "(number) items removed from game" or something like that.