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NayNayMacrame's avatar
NayNayMacrame
New Rookie
6 years ago

[FIXED] Can't purchase My First Pet

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? GP07: 1.assets.live-gp07.73
What expansions, game packs, and stuff packs do you have installed? Discover University Island Living Seasons Cats and Dogs City Living Get Together Get to Work Realm of Magic Strangerville Jungle Adventure Parenthood Vampires Dine Out Spa Day Outdoor Retreat Tiny Living Moschino Laundry Day Toddler Fitness Bowling Night Vintage Glamour Backyard Kids Room Romantic Garden Movie Hangout Spooky Cool Kitchen Perfect Patio Luxury Party
Steps: How can we find the bug ourselves? Get on XBox and try purchasing My First Pet bundle when you have the Cats and Dogs expansion already. You're supposed to only be charged for My First Pet, but you will be charged for the full bundle, even though you already have it and the website says you won't be charged for the bundle.
What happens when the bug occurs? I get charged the full price of the bundle.
What do you expect to see? I expect to only be charged for My First Pet
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No

‌

I have the Cats and Dogs bundle and want to have My First Pet. The Sims website says I will only be charged for My First Pet if I already own Cats and Dogs. This has proven false and I was charged the full price. I contacted XBox immediately and they refunded me for the full bundle. I spoke to one of the people at XBox and was informed this is an ongoing issue regarding My First Pet. They told me to make a bug report regarding this.

(Edit by PoptartJuniper: Added Xbox tag to title)

This issue was patched in Version 1.45 July 27 2021 Patch Notes 

playstation
xbox

47 Replies

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  • Darkest_ECLIPSE's avatar
    Darkest_ECLIPSE
    5 years ago

    It’s the exact same for me the pack has been out for several months and yet it still won’t let me purchase it (on my Xbox 1). It is very annoying I think that before you start putting out new packs you should try and fix the ones you’ve already made

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    5 years ago

    @Darkest_ECLIPSE2 I've merged your post into the XBox Cats and Dogs thread for this issue. You are supposed to be able to purchase the bundle, but only be charged for the MFP stuff if you already own the Cats and Dogs pack.

    I do not know if this works, from the length of the thread it seems there are issues with it working this way. You can try to purchase the bundle and see, and request a refund from Microsoft if it does not work properly.

    A help thread for common DLC issues is here [Read First]FAQ - Sims 4 Console DLC Issues

  • rachel1977's avatar
    rachel1977
    5 years ago

    Thank you! I could not figure out how to get the My First Pet pack! It was frustrating, glad you posted the how to! 

  • Angelhalo25's avatar
    Angelhalo25
    5 years ago

    I came here to report that I have the same issue. I have had this issue since the pack was first added to console. To this day I have no option to download this stuff pack, which is incredibly disappointing because I was excited about it from the moment it was announced. Doesn’t seem that this issue will ever be resolved. 

    And before anyone asks, yes I own Cats and Dogs. 

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    4 years ago

    @Wacotexans @Aaliyah_Slade You are supposed to be able to add the bundle to your cart, and only be charged for the MFP pack if you already own Cats and Dogs digitally. Is this not what is happening?

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