Forum Discussion

Newcomer

18 hours ago

Game freezes at welcome screen

I'm not able to play the game since yesterday, I'm playing with Cloud subscription with Xbox Game Pass Ultimate. I have tried from my Samsung smart TV and PC with cloud, after i log in into my Xbox a...

Community Manager

17 hours ago

Hi maizorin97

Are you seeing this issue directly from your Xbox as well, or only when you play through Cloud gaming?

Featured Places

The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.Latest Activity: 6 hours ago

4,990 Posts

Community Highlights

[READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.29)
EA_Solaire
Community Manager
2 years ago

Recent Discussions

Xbox Series X Crash at Household Load Since Oct. EA Help Case Unresolved.
Product: The Sims 4 Platform: Xbox Series X Language: English How often does the bug occur? 100% of the time (Crash right before household loads). Steps: How can we find the bug ourselves? Laun...
bricakes04
6 hours ago
Royalty and legacy coronation crown stuck
After my sim was promoted through the coronation the crown was stuck on her head. I went into CAS but it didn’t show as being on her. I tried exiting but I had already saved after the coronation so t...
21cc93527ca822da
7 hours ago
PS5 – First-Time Setup Screens Appear Every Launch
Hi, I’m having an issue with my game on PS5 (digital PS4 version, no disc). Every time I launch the game, it behaves like it’s the first time opening. On every launch I get: EA User Agreement Scr...
kendratti
17 hours ago
Game freezes at welcome screen
I'm not able to play the game since yesterday, I'm playing with Cloud subscription with Xbox Game Pass Ultimate. I have tried from my Samsung smart TV and PC with cloud, after i log in into my Xbox a...
maizorin97
17 hours ago
Download to use?
I am on a xbox s and one pack won’t work. It keeps saying download to use, i’ve uninstalled the game and the specific pack multiple times and it won’t let me use the pack. When i hover over the speci...
4db4574a9f58cc86
1 day ago

Forum Discussion

Game freezes at welcome screen

The Sims 4 Technical Issues - Consoles

[READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.29)

Xbox Series X Crash at Household Load Since Oct. EA Help Case Unresolved.

Royalty and legacy coronation crown stuck

PS5 – First-Time Setup Screens Appear Every Launch

Game freezes at welcome screen

Download to use?