Game freezes at welcome screen
I'm not able to play the game since yesterday, I'm playing with Cloud subscription with Xbox Game Pass Ultimate. I have tried from my Samsung smart TV and PC with cloud, after i log in into my Xbox a...
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EA_Solaire
Community Manager
Community ManagerThanks, in that case please try these troubleshooting steps for Cloud gaming: https://support.xbox.com/en-US/help/games-apps/cloud-gaming/troubleshoot-cloud-gaming-windows
If this doesn't clear up the problem, you can contact Xbox support directly for more help on this.
I had already reported this problem to the people at Xbox; they told me it was a game issue and not a problem with the streaming platform, so they asked me to talk to you instead.
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