Grey llama on apartment
I am also having an issue with the Jasmine Suits Apartment in San Myschuno, it’s been like this for a while where for some reason when I click on it, it just has this grey llama icon over it. I hones...
Forum Discussion
Recently I have been having an issue in live mode where after a while of playing, 20 minutes or so, I can’t click on anything, my sims, objects I can’t even save my game which means that I have to turn off my console and load back in again and so I lose quite a bit of progress. Every five minutes I keep saving just so I don’t lose my progress which is really not ideal, I’d like to play my game smoothly and save when I like. I have seen people say they have the same issue and so they uninstall mods and cc and the problem is solved, I am playing on Xbox One, I do not have any mods to uninstall. It’s really starting to get on my nerves, I have never used this website before to ask a question so I don’t even know if I’m doing this right, somebody please help me fix this because it has been going on for a while now and it doesn’t seem to be changing anytime soon very frustrating!
EA_Solaire
Community Manager
Community ManagerHi there @islaaaa11,
Are you playing with a mouse and keyboard, or are you using a controller?
I am using a controller
- EA_Solaire
Let's give the following steps a try:
Run a full power cycle on your console by following these steps:
- Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds. This will shut down your console completely.
- Unplug the console's power cable. Wait 30 seconds so the power supply is reset.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox.
If this doesn't help, we'll want to try a full uninstall and reinstall of The Sims.
We'll then want to check a few things on your controller:
- Replace the batteries in your controller
- Manually power-cycle your controller
- Connect your controller to your Xbox using a USB cable
- Check for a firmware update on your controller
- Restore your controller's button mapping settings to default-
- Press the Xbox button to open the guide.
- Under Profile & system, select Settings.
- Under Devices & connections, select Accessories.
- On the Xbox Wireless Controller screen, select Configure.
- Select Restore to default to set the controller back to its original button mapping.
Please also test a different controller, and keep me updated on how this works for you!
So first I tried uninstalling my game and all of my packs and then I updated my controller and the bug is still occurring. I didn’t explain the actual issue well in my first post but basically as you can see in the screenshot when I hover over sims in game the white outline does not appear I can only see their name and life stage, the same problem on objects, when I press A on sims/objects no options show up I hear the click sound effect but nothing appears. Also when I click LT to switch between sims, my screen is dragged to the other sim but I’m not playing her if that makes sense, I can’t switch to her at the bottom.
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