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EA_Lanna
Community Manager
4 years agoHi @rmiv29,
Odd. Can you share what platform you're playing The Sims 4 from and what steps you've done so far?
- EA_Lanna
Odd. Can you share what platform you're playing The Sims 4 from and what steps you've done so far?
- EA_Lanna
4 years ago
@EA_Lanna
PS4 with the latest update.
Sims 4 has the latest update as well. Item was bought from the PS4 Store and not being played from a disc.
- Item is usually left on standby mode but I've power cycled the console and reset multiple times.
- Deleted the game and re-downloaded
- Created multiple saves of the game and rebooted each file
- Create a new game file (items worked for this file)
- Moved the game from the external HDD to the system
PS4 with the latest update.
Sims 4 has the latest update as well. Item was bought from the PS4 Store and not being played from a disc.
- Item is usually left on standby mode but I've power cycled the console and reset multiple times.
- Deleted the game and re-downloaded
- Created multiple saves of the game and rebooted each file
- Create a new game file (items worked for this file)
- Moved the game from the external HDD to the system
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