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ScXrlett3's avatar
ScXrlett3
Seasoned Newcomer
3 months ago
Solved

I can’t buy just my first pets stuff pack!!

So I play on Xbox and I have a disc that includes the expansion pack of cars and dogs. However when I try to buy my first pets stuff pack, it doesn’t register that I have the expansion pack already a...
expansion packs
stuff packs
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 months ago

    ScXrlett3​ 

    Thanks for those details! In that case you'll want to get in contact with Xbox support here so they can look into this a bit further and explore your options for this bundle. 

ScXrlett3's avatar
ScXrlett3
Seasoned Newcomer
2 months ago

HiEA_Solaire​ 

i do have cats and dogs on my sims 4 disc as it was a bundle disc. The game does give me cats and dogs but when it comes to buying my first pets it doesn’t think I have it and wants me to buy it again. Even when I go through checkout it thinks i haven’t got cats and dogs

Plz help me 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

ScXrlett3​ 

Thanks for those details! In that case you'll want to get in contact with Xbox support here so they can look into this a bit further and explore your options for this bundle. 

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