Forum Discussion

2 years ago

Solved

I cannot share build to gallery

Hello I cannot share a build to the gallery

crinrict
Hero+
2 years ago
@Dayz_Danks Could you provide more information ? What happens if you try ? What platform are you on ? Any mods/cc in your game ?
Dayz_Danks
2 years ago
Hello … I’m on a ps4 … when I tried uploading it to the gallery the color wheel thing spun and it saved to my library but not the gallery so then I try again to click “share to gallery” and it just loads forever hours pass by and it’ll be stuck on the screen like it’s saving it and then I noticed that the save in my library would say I used a pack but I didn’t yet it’s tagged with the get to work badge… this is my third build I can’t upload some I can and some I can’t and it’s usually the bigger builds it took me months to upload one 😭
crinrict
Hero+
2 years ago
@Dayz_Danks Not really familiar how it all works on console so I'm moving your post to the console forum for better help with this.
EA_Solaire
Community Manager
2 years ago
Hi @Dayz_Danks

Which game version are you currently using?

Please also try the steps listed out here:

Try a full power-cycle on your console and router/modem

Please run through the connection guide here as well as the guide from PlayStation

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Restore the Licenses on your console

Check that you have an open NAT type on your console

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,698 PostsLatest Activity: 2 hours ago