Issue: Missing Content and now missing data
Hello, I really need help with my game. It’s going from bad to worse. Im experiencing a loss in content from packs and now missing data. Im playing sims 4 on Xbox for awhile, like months, ...
Forum Discussion
@blockhart93 what I would do is, before you start your game go to Manage Game and Add-ons by selecting Sims 4 on your console home screen using the menu button (3 lines) then go to your Sims 4 content (see attached) and uninstall and reinstall the game and add-ons again.
Then, before you play in future make sure all the packs are checked with a tick in the box next to them and if any boxes are not ticked, tick them again and select Save Changes for them to install again. That way you won't get that message and can safely load your game without any items being removed.
I had this problem for a while specifically with Moschino uninstalling itself. Xbox Support couldn't explain why it was happening though. But eventually it did stop unchecking itself.
Hope this helps.
Thank you for your response!
I tried just with uninstalling and reinstalling the packs first because I didn’t want to lose my saves by uninstalling the whole game.
As I played today, I didn’t experience any trouble with the content being removed. I didn’t get that error message either.
Im going to continue to test your possible solution out this week with different saves to see if the issue’s been fixed.
- @blockhart93 That's great. It should be fixed for all saves.
If it happens again you don't lose your saves by uninstalling and reinstalling the game on Xbox. To clear saves that's a different step in Manage Game and Add-ons>Saved Data. But uninstalling and reinstalling the game and add-ons is something I do regularly if I have certain glitches.
But it sounds like it's working for you now, fingers crossed.I'm having the same problem except with mine I figured out the "missing data" is because my cats and dogs expansion pack isn't working for some reason. I went from never having an issue to this real fast. I haven't done anything to it so im not sure what's happening.
It says on my Xbox one that cats and dogs is installed but it's not showing up on my game at all.
Update: I'm uninstalling and reinstalling my sims game right now so I will give an update after an hour if it had worked or not.
Update: well what the flip. Soo now the cats and dogs expansion game is completely gone. I have no idea what to do anymore and I'm nervous because I think I just lost the cats and dogs.
Final update: um so I figured out my issue and I'm about to sound real dumb here but turns out someone from my family removed my game disc from the Xbox so that is why cats and dogs was missing. Sorry for the roller coaster and now I know what to do in the future!
simsplayer818Thanks so much! I have an update.
After the first time of actually uninstalling the main game and all expansions, everything seemed to be working fine again. But, I gave a sim a makeover with the platform from the celebrity expansion pack. Right After I finished their makeover, the “missing data” notice reappeared! So, I thought the data glitch issue might have something to do with create-a-sim mode.
So, I uninstalled the main game and expansions again. But, im seeing the notice again and having an issue with moschino stuff as the “missing data” specifically 😞
Im so frustrated and disappointed with the game. Hopefully there’s an update an fix to the expansion packs giving people issue.
That's really strange indeed. It's usually more of a console problem rather than a game problem from the conversation I've had with Xbox Support. I'd maybe try reaching out to them and see if they have any suggestions.
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