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blockhart93's avatar
blockhart93
New Hotshot
7 months ago

Issue: Missing Content and now missing data

Hello, I really need help with my game. It’s going from bad to worse. Im experiencing a loss in content from packs and now missing data.  Im playing sims 4 on Xbox  for awhile, like months, ...
playstation
xbox
blockhart93's avatar
blockhart93
New Hotshot
7 months ago

Thank you for your response!

I tried just with uninstalling and reinstalling the packs first because I didn’t want to lose my saves by uninstalling the whole game.

As I played today, I didn’t experience any trouble with the content being removed. I didn’t get that error message either.

Im going to continue to test your possible solution out this week with different saves to see if the issue’s been fixed.

simsplayer818's avatar
simsplayer818
Hero
7 months ago
@blockhart93 That's great. It should be fixed for all saves.
If it happens again you don't lose your saves by uninstalling and reinstalling the game on Xbox. To clear saves that's a different step in Manage Game and Add-ons>Saved Data. But uninstalling and reinstalling the game and add-ons is something I do regularly if I have certain glitches.
But it sounds like it's working for you now, fingers crossed.
  • Cats0ul11311's avatar
    Cats0ul11311
    6 months ago

    I'm having the same problem except with mine I figured out the "missing data" is because my cats and dogs expansion pack isn't working for some reason. I went from never having an issue to this real fast. I haven't done anything to it so im not sure what's happening. 

    It says on my Xbox one that cats and dogs is installed but it's not showing up on my game at all. 

    Update: I'm uninstalling and reinstalling my sims game right now so I will give an update after an hour if it had worked or not. 

    Update: well what the flip. Soo now the cats and dogs expansion game is completely gone. I have no idea what to do anymore and I'm nervous because I think I just lost the cats and dogs.

    Final update: um so I figured out my issue and I'm about to sound real dumb here but turns out someone from my family removed my game disc from the Xbox so that is why cats and dogs was missing. Sorry for the roller coaster and now I know what to do in the future! 

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