Solved
Lost my packs when I used the same disk I used on my other Xbox.
Basically I have a "living room" Xbox and a "Bedroom" Xbox. when I first got my bedroom xbox I downloaded Sims by using the same disk I use in my living room. I got it signed in with the same account...
Hi OwlsZ03
That sounds like there's an issue with the way you have game-sharing or your home console set up.
I'd recommend getting in contact with Xbox support directly so they can take a look with you.
