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InuWasHereXD's avatar
InuWasHereXD
4 years ago
Solved

Lost sims 4 cats and dogs expansion pack

I recently bought a new Xbox and logged in to my account downloaded a few games and when I got to Sims 4 the only packs that would download with it were kids room stuff and cottage living however I d...
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there @InuWasHereXD,

First let's check your Games & Add-ons to see if we can get Cats & Dogs installed again on your Xbox. 

Try these steps:

  • Highlight The Sims on the dashboard
  • Press the Menu button on the controller
  • Select "Manage Games and Add-ons" 
  • You should see an option here to "Install" Cats & Dogs

If you're still only seeing an option here to purchase Cats & Dogs, can you let me know where you originally bought this pack from? 

  • InuWasHereXD's avatar
    InuWasHereXD
    4 years ago

    I am so sorry I completely forgot that I wrote this I will try but I'm pretty sure it's not there because I think I checked last time also I got it from the Microsoft store

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @InuWasHereXD 

      If the DLC isn't showing as available to install there, you'll want to reach out to Microsoft support here since the pack was purchased directly through Xbox so they can review your account and see why it's no longer available for you. 

      • InuWasHereXD's avatar
        InuWasHereXD
        4 years ago
        @EA_Solaire Hello I'm sorry I forgot again but I already told Microsoft multiple times before this and they have told me to go to ea so I'm not entirely sure what to do
  • astheticdarling's avatar
    astheticdarling
    3 years ago
    @EA_Solaire wrote:

    Hi there @InuWasHereXD,

    First let's check your Games & Add-ons to see if we can get Cats & Dogs installed again on your Xbox. 

    Try these steps:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" Cats & Dogs

    If you're still only seeing an option here to purchase Cats & Dogs, can you let me know where you originally bought this pack from? 


    Whatcabout on PlayStation 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @astheticdarling 

      For PlayStation, you would follow these steps:

      1. Quit the game if you have it running.
      2. Go to your Library
      3. Choose Purchased
      4. Select The Sims 4
      5. Scroll down to Playstation Store and open My Add ons
      6. Find your DLC in the list and start the download
      7. When the download finishes, let your new content install and restart The Sims
       

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