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giegie92's avatar
giegie92
Seasoned Newcomer
5 days ago
Solved

Missing bonus content from pre-order - console profiles

Hoping someone can help! I’ve just realised that I don’t have the bonus content for Enchanted By Nature or Growing Together available. I play on console and me and my partner have our own profiles - he bought these expansion packs for me as gifts on his own profile (so I didn’t get notification of the receipt).

The bonus content is available on game on his profile but not mine, is there anyway to connect them? He has no interest in playing and had purchased for me - is there any way to swap it in some way? Or grant the items on my profile? 😭

  • Hey there giegie92​ 

    The bonus content is only available on the profile that purchased the packs, so if you're game sharing, you won't be able to access that content from a different profile. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 days ago

    giegie92​ You can reach out to PlayStation support directly to explore your options and see if that content can be transferred over. 

  • giegie92's avatar
    giegie92
    Seasoned Newcomer
    3 days ago

    Thank you, I appreciate we can’t both have it but it’s the same console and it’s not played on his profile - I’m assuming no way of altering it so it aligns to my profile at all? 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey there giegie92​ 

    The bonus content is only available on the profile that purchased the packs, so if you're game sharing, you won't be able to access that content from a different profile. 

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