ashrythh Thanks for the details! In that case you'll want to get in contact with PlayStation support so they can look over your account's billing history and see what's going on with that extra content.
Community ManagerHi ashrythh
Are you game sharing, or are you currently playing on the same account that originally purchased Royalty & Legacy?
The preorder content would only appear on the account that purchased the pack- it does not share across accounts. Please look over the transaction history on your PlayStation to verify that you're logging into the correct account.
Hi! We are not account sharing. His account had pre-ordered Royalty and Legacy and received the extra content. It has been deleted since he updated the game. He is logged in to the correct PlayStation account
Community Managerashrythh Thanks for the details! In that case you'll want to get in contact with PlayStation support so they can look over your account's billing history and see what's going on with that extra content.
