Forum Discussion

jtblrc26's avatar
jtblrc26
6 years ago
Solved

Missing load game button not saving

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.27.3.2300
What expansions, game packs, and stuff packs do you have installed? Discover university, island living, get famous, seasons, Cats and dogs, city living, get together, get to work, realm of magic, jungle adventure, parenthood, vampires, Dine out, spa day, outdoor retreat, tiny living stuff pack, moschino stuff, vintage glamour stuff, backyard stuff, cool kitchen stuff, holiday celebration stuff, grims ghoulish guitar
Steps: How can we find the bug ourselves? Not saving and glitches also error code : 0
What happens when the bug occurs? The load game button and new game button have disappeared also nothing is saving not even the gallery also extremely glitchy
What do you expect to see? Load game button and new game button, saved games, no error codes and also a lot less glitchy
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

Please help it’s been like this for several weeks now and also I’ve payed for all of those packs so it’s worrying what will happen. I have tried every method google and other people have said but it’s only made it worst.

playstation
xbox
  • PoptartJuniper's avatar
    PoptartJuniper
    6 years ago

    @jtblrc26 

    Can you try this:

    • Start the game
    • Click on the big Play button
    • If you’re taken to CAS, create a random Sim and place him into a house
    • If you’re taken to the map, place the Sim into a house
    • Close the game (it’s not important if you save or not but make sure you don’t overwrite your old saves if you do save)
    • Start the game. The buttons should be back
    • Click on Load and a list of your all your saves should appear. Load the one you want to play. You can delete the new one.

    Here's the threads I found for reference:

    No Load Game Button Sims 4

    Load Game Option gone from the Homescreen

    Save Games Disappearing

13 Replies

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @jtblrc26 Are you playing offline?

    If not: 

    Uninstall and Reinstall the Game. 

    • Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
      1. Press the Xbox button to open the guide, then select My games & apps and then Games.
      2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
      You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.
  • jtblrc26's avatar
    jtblrc26
    6 years ago
    @PoptartJuniper What will happen to all the add ons if install the game? How do I reinstall those please?.... and thank you for your reply
  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago
    @jtblrc26 The addons are removed and readded the same way. You must be logged in to the account that purchased everything for Sims to download them again.
  • jtblrc26's avatar
    jtblrc26
    6 years ago
    @PoptartJuniper Thank you again for your reply... I have another silly question, how would I download the add ons again, they were bought online from Game with a code number and I don’t have those anymore, or is there a way to get the codes again without having to pay? I’m just scared to uninstall and not be able to have the add ons, I used my birthday money for 2 years to pay for them.
  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @jtblrc26 You should have the content attached to your account if you activated it on your account with a code. You can check to make sure before you uninstall the game.

    XB1

    Sign in to My Games on Xbox.com with the Microsoft account you used to purchase the DLC to see what add-ons are available. If it’s not on that list, it’s not associated with that account. Check your purchase history for the transaction.
     
    There's also a help thread here covering DLC issues with in depth coverage and help [Read First]FAQ - Sims 4 Console DLC Issues
  • jtblrc26's avatar
    jtblrc26
    6 years ago
    @PoptartJuniper Thanks again for this info.... I have just tried all the steps you have mentioned and unfortunately it hasn’t worked... the load game button is still missing.
    Can you please advise what I can do next?
  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @jtblrc26 Are you able to just press the play button there and get into your game?

    Are you trying to save over an old save or creating a new save when you save?

    Can you save as a new save?

    Are you logged in to the correct gamertag and EA account?

    Otherwise, Error code 0 also has the following recommendations.

    Turn off Your system completely

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 30-60 seconds. (Set a timer!)
      Important Be sure to wait at least 10 seconds. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn it on. 

    Delete Your Autosave.  

    1. On Home, select My games & apps.
    2. Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
    3. In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
    4. You'll be prompted to confirm deletion of this game save data:
      • Delete from console removes the local copy of this save. You can get it from the cloud the next time you play.
    5. The other option is to delete your entire saves folder for Sims 4, and let the game generate a new save folder when you launch the game. If you have your saves backed up in the cloud, they should resync, but otherwise all your save data will be lost.
  • jtblrc26's avatar
    jtblrc26
    6 years ago
    @PoptartJuniper Yes I can launch a new game from the play button.

    Create new save because old saves have gone.

    Unable to save as a new save.

    Correct gamer tag and ea acc.

    Tried the first recommendation above and didn’t work.
    Just tried the second recommendation and didn’t work.
  • jtblrc26's avatar
    jtblrc26
    6 years ago
    @PoptartJuniper There is loads of space on hard drive to download games, I only have sims now as deleted the other 2 hoping it would help with saving but hasn’t.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,703 PostsLatest Activity: 2 days ago