Forum Discussion

75mhnzmsbjwz's avatar
75mhnzmsbjwz
Newcomer
7 hours ago

Missing packs

I’ve logged onto sims 4 after not using it for nearly a year and two of my packs have disappeared im not happy i either want a FULL refund or my packs back with something for free because I’ve never had any problems with sims 4 till now!

2 Replies

  • r6meo71ao2ot's avatar
    r6meo71ao2ot
    Newcomer
    4 hours ago

    hi, sorry to butt in but I'm having the exact same problem on xbox - haven't played in a while, but now my Vampires and Realm of Magic packs are prompting me to "purchase", unlike the rest of my installed packs. I've never had problems with either of these, the former in particular something I have used in every game. Thank you :)

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi 75mhnzmsbjwz​ 

    What platform are you playing on, which packs specifically are you missing, and where did you originally purchase those packs?