Forum Discussion

Rising Novice

11 months ago

Solved

My File Is Gone After Game Crash

My game crashed after I went to manage world. I saved my game so i felt confident i would resume where i left off. Now there is nothing to go back to. I now have to start from scratch. (Xbox)

crashing

xbox

EA_Solaire
11 months ago
If you're prompted to restore those cloud saves, it's possible. If you weren't prompted to do that, most likely those cloud saves have already been overwritten with your brand new save, and the old ones would not be able to be restored.

EA_Solaire

Community Manager

11 months ago

Hello,

It sounds like those files may have become corrupt and were removed from your console. Were you prompted to restore this older save from the cloud, or have you tried manually restoring it using these steps?

NillaVaNelly
Rising Novice
11 months ago
I don’t know how to restore. There’s a way to get everything back?
- EA_Solaire
  Community Manager
  11 months ago
  If you're prompted to restore those cloud saves, it's possible. If you weren't prompted to do that, most likely those cloud saves have already been overwritten with your brand new save, and the old ones would not be able to be restored.
  - NillaVaNelly
    Rising Novice
    11 months ago
    Idk How It Happened But My Previous File Is Back. Thank You So Much For Your Help!