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sappie89's avatar
sappie89
Seasoned Rookie
2 years ago
Solved

my game keeps freezing

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? latest
What expansions, game packs, and stuff packs do you have installed? All the expansion packs except Journey to Batuu and some kits.
Steps: How can we find the bug ourselves? no idea
What happens when the bug occurs? No modern luxe and the swimwear kit dropped my game keeps freezing and i cant unstuck it whatever i try.,  i cant save my game either and this has happened twice now in 1 hour. have tried to see if there was an update or restore licenses but that doesnt help either. ive had this happened multiple times this week and it makes the game unplayable.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? it started after Modern luxe and swimwear kit 

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @sappie89,

    Are you seeing a specific error code or error message when you try to save your game, or when the game freezes on you? 

  • sappie89's avatar
    sappie89
    Seasoned Rookie
    2 years ago

    no unfortunately not. my game is just really stuck and it wont let me save

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @sappie89 

    From your main menu on your PS4, if you head to Settings-> System-> Error History are you seeing any information there about any recent error codes? 

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