i’ve been playing the sims 4 a lot recently and brought a few packs, and when i go to play my packs dont show up, it says at the bottom of the pack list that i own them but it wont let me play them. i’ve tried restarting my ps5, deleting the game, ive tried everything and they’re still gone
xx_rueb As these purchases are made through the PlayStation store on your console, you'll need to contact PlayStation support so they can look into this further with you.
Community ManagerHi xx_rueb
Were you previously game-sharing? Please make sure you're currently logging into your PlayStation with the same PSN account that originally made these purchases. You can check if you're logging in correctly by looking over the transaction history for your PSN.
i’m on the right account, i only have one account.. and no i am not game-sharing
Community ManagerDid you look over the transaction history for your PSN account- do your packs show there?
yes, they are there
Community ManagerThanks for checking, try these steps as well:
If you're still having issues, you'll want to get in contact with PlayStation support directly so they can review your account details further to see what's going on.
i’ve tried all that, it’s the actual sims game it’s got nothing to do with playstation
i also brought a new one yesterday and it did the same thing, it says i own it but when i go to my worlds in the sims they’re gone.
Community Managerxx_rueb As these purchases are made through the PlayStation store on your console, you'll need to contact PlayStation support so they can look into this further with you.
