No room to save new households
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.24.69.2300 (64 Bit)
What expansions, game packs, and stuff packs do you have installed? Discover university, cats and dogs, get to work, parenthood and toddler stuff
Steps: How can we find the bug ourselves? After creating a family we click exit and save. We scroll down all our saved households to were there is usually a place to make a new save for our household but it does not show up anymore.
What happens when the bug occurs? There is no space to save a new household
What do you expect to see? A plus sign were we could save a new household.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
We only have 10 households. We have tried all advice given by EA help.