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Anonymous
8 years ago
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Parental control level of TS4 on PS4


I’m trying to configure parental control (child lock) for The Sims 4 on PlayStation 4. The game is bought and played in Finland and it is rated PEGI 12. When I set the parental control level to 5 (equals to PEGI 12) the game is disabled (starting it is locked). When I look at the info on PS4 of the game, it says Level 9. This is not PEGI 12 but PEGI 18. What is wrong?

  • Hi @tubelix1

    I have to inform you that, sadly, this is a Sony requirement and there is no possible workaround for this.

    Parental Control level in PS4 is always set by the most restrictive Age Rating for the title. Sims 4 has a +18 rating in Russia, and I’m afraid this is affecting other less restrictive ratings like PEGI.

    This is just how PS4 works. We are currently having communications with Sony about this matter, however, It does not seem that Sony will be addressing this issue anytime soon.

16 Replies

  • MSuomi's avatar
    MSuomi
    7 years ago

    This has to be one of the most idiotic things, I have ever seen...

    I mean, this torpedoes the whole age rating system xD

    About as stupid, as the fact that I'm not able to set the age restrictions on net-games (as I can do on local games).

    So, as I have made my daughter's PSN sub-account with her real age (11) she cannot play (for example) Fortnite, even with my approval... This, of course, is not EA's fault. But anyway....

  • This issue is still existing. The when buying the game one case see PEGI-12 but then parental control does not work. Only solution is to take parental control away.

    Blaming that Russians on this problem is ridiculous. 

  • I'm actually surprised this is not a bigger issue with both Origin and Sony. As has already been stated by others in this thread, changing/disabling the parental controls whenever my kids want to play simply isn't an option. Neither is trying to explain this with Russia having stricter rules than other countries. If the game is not possible to play for persons under the age of 18, it should not be possible to sell to 12 year olds.

  • Limoncello_40's avatar
    Limoncello_40
    5 years ago

    Hello, I have the same problem with family security and Sims4, if I set the age limit at 18, the children can also play my hitman. Please change

  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there @Limoncello_40!

    I understand that the topic of PS4 parental control levels can be a frustrating one, especially in a case like yours when games with different age ratings are involved. 

    @SimGuruIcarus has shared great information on this topic before so I'll quote his comment below:


    @SimGuruIcarus wrote:

    Hi @tubelix1

    I have to inform you that, sadly, this is a Sony requirement and there is no possible workaround for this.

    Parental Control level in PS4 is always set by the most restrictive Age Rating for the title. Sims 4 has a +18 rating in Russia, and I’m afraid this is affecting other less restrictive ratings like PEGI.

    This is just how PS4 works. We are currently having communications with Sony about this matter, however, It does not seem that Sony will be addressing this issue anytime soon.


    Thanks,

    Leeloo

  • I just bought this game for my family and was very surprised about this. It didn't occur me at all that I would need to google ratings for each individual game before buying to find what is the strictest rating globally! If game is marketed and sold as PEGI12, I should be able to trust that rating and expect everything to work accordingly. Otherwise these ratings have no meaning what so ever - like others have already stated. It should then either be clearly stated that this is indeed PEGI18 game OR the game should work with PEGI12 accounts. It's not a good excuse that Russia has stricter rules and this is for some reason applied globally (isn't the region/country is part of the account information?). EA doesn't seem to care much as this issue seems to be rather old so saying that you work with Sony on this sounds like basic PR jargon meaning that nothing is being done.

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