Forum Discussion

ThePocketWeasel's avatar
7 years ago

[PS4] Camera constantly spinning

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.15
What expansions, game packs, and stuff packs do you have installed? Seasons, Cats & Dogs, City Living, Parenthood, Vampires, Outdoor Retreat, Laundry Day, Vintage Glamour.
Steps: How can we find the bug ourselves? I don't know how it could be replicated. It was fine before the last update.
What happens when the bug occurs? The camera keeps spinning around, even when the game is paused and in build mode. I can switch sims, I can try to click on things but the camera is constantly spinning.
What do you expect to see? The camera should only move when I move the controls, not constantly of it's own accord.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. My game was working fine and I saw no issues before the 1.15 update.

As you can see from my descriptions above, my camera is constantly spinning around of it's own accord and the game is currently completely unplayable in live and build mode. I can attempt to move the camera myself and play but it is constantly spinning so you really can't actually do anything. I didn't see this issue before the 1.15 update. 

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @ThePocketWeasel 

    Restart your console and do not touch the controller while it is starting back up.

    If the same thing happens, try using another controller if possible.

    Let us know if either of these steps helps you, thanks.

  • Hi Barry,

    I turned my console on this morning and had no issues with the camera this morning. Closed the app and went back to the game later on (without turning the console off) and the camera was spinning again. I. turned the console off and on again and the issue was there again. I tried another controller and while I didn't see the spinning issue, it started flicking between the camera following the sim and unfollowing the sim. It also started randomly switching to first person view. Not sure if this is a game issue - or maybe both my controllers are dodgy? ☹️ 

  • SimGuruJoystick's avatar
    SimGuruJoystick
    Icon for EA Staff rankEA Staff
    7 years ago

    Hi there!

    Do you have the ability to try with a keyboard and mouse? If so, see if the same issue occurs that way.

    Thanks!