[PS4] Crashing During Travel, Save the Game, Exiting CAS/Build Mode Patch 1.37
A now patched bug was introduced with Seasons in November 2020, please make sure you aren't affected by this older issue first [Fixed][PS4] Sims 4 Freezing/Random Crashing Endless Loading.
For All other issues please see this thread [Read First][Current Issues] Game Issues or Crashes
These crashes are not reproducible crashes, they happen without warning and at different times during gameplay. The issue is a memory issue that was patched for PS but after adding a few more packs and patches it seems to be occurring again. Please share your saves as requested here: Save Request Post
This issue is most common with:
- Original PlayStation Consoles
- Owning a lot of packs
- Very old Saves
- Saves with lots of played households
- Lots of items in builds, including the use of lots of different packs in builds
- Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.)
- The use of large lots (50x50, 64x64)
Deleting everything from sim and household inventories for all played sims may help with the crashing.
Saving your played sims and households/houses to the library and placing them down in a new save may help with the crashing.
A help thread with more ideas that may help to reduce crashing is here Autonomy and Simulation Lag
These crashes can happen randomly, and are not reproducible. Please always submit a video, a note and a crash report when the game crashes using the PS4 Report Tool on your console.
If the crash is specific, you can reproduce it, or it comes with a specific error code like 102, 122, 134, etc (CE-34878-0 is not a specific error code) please post a bug report in the bug forums.
The following is general troubleshooting for the PS4.
1. Turn off Your system completely, let it sit for a few minutes and power it back on.
2. Make sure your game is up to date.
- Go to the PlayStation home screen.
- Highlight the game you want to update and press the Options button on your controller.
- Select "Check For Update" and install any updates that are available.
- Reboot your PlayStation 4.
3. Make sure your Console system software is up to date.
- Select Settings at the top of the PlayStation home screen.
- Choose "System Software Update" and allow any system updates to install.
- Reboot your PlayStation 4.
4. Uninstall and Reinstall the Game.
Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
Select a game or application.
Set check marks beside the data you wish to delete or Select All.
Select Delete > then OK to confirm your decision.
Hey all,
This issue was resolved in Patch 1.70.
Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.
