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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: 6/2023 no gallery only library

Hi there @moonstruck22,

Let's try the following steps to see if we can get your Gallery working again:

  • Try a full power-cycle on your console and router/modem
  • Please run through the connection guide here as well as the guide from PlayStation
  • Make sure you have an active PlayStation Plus membership
  • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
  • Restore the Licenses on your console

Keep me posted on how this works for you! 

6 Replies

  • moonstruck22's avatar
    moonstruck22
    Rising Traveler
    3 years ago

    I don't have playstation plus but that's a paid service so it shouldn't be a requirement to access the gallery. I ran through everything else and still no access. I just get my library 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @moonstruck22 

    Is your PSN ID properly linked up to your EA account? You can check that by following the steps here.

    Does your EA or PSN account have any age or parental restrictions set on it? Underage accounts would not be able to access the online features for The Sims 4. 

    Please also be sure that your game has online features enabled:

    • Press the Options/Menu Button on the controller to bring up the menu. 
    • Scroll down to Game Options and select it.
    • Select Other at the bottom on the left
    • On the right side select "Online Features Access"
    • Click Apply
  • moonstruck22's avatar
    moonstruck22
    Rising Traveler
    3 years ago

    Access is on but it's still unavailable. It says no results found no matter what I do. I just bought a kit this morning and it downloaded and installed without any issues, so it's not a connection problem. Thanks for your help BTW 😊

  • moonstruck22's avatar
    moonstruck22
    Rising Traveler
    3 years ago
    @EA_Solaire Hi! So I was able to access the full gallery, I don't know how or why, it just randomly worked. I still can't upload my stuff but at least I don't have to build my own houses 🤣
    Thank you for all of your help!
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @moonstruck22 

    Thanks for this update, glad to hear you can see and download content from the Gallery again! As far as uploading your content goes- what's happening there, are you getting an error when you try to upload anything? 

  • moonstruck22's avatar
    moonstruck22
    Rising Traveler
    3 years ago
    @EA_Solaire It gives me the option to connect but just buffers and never does. I'm definitely already connected so it's puzzling. I'm always logged into the PS network so I'm not sure why it keeps happening. I'm not super concerned about it though. For me being able to download houses is the main thing.

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