Re: Can’t search The Sims in the Xbox store

Hello @gaminggibbon88,

If your Xbox Store is stuck loading, that's typically due to a connection issue. There's a few things we can try to clear this up:

• Try a full power cycle on your console and router/modem
• Please run through the connection guide here as well as the steps from Xbox 
• Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
• Try removing and re-adding your gamertag from your Xbox
• Check that you have an open NAT type on your console

For the Sleepover Sleepwear set, you can claim that directly from the EA Play perks section, please see the post here for more information on how to claim this set.