Re: Expansion pack

Hi, if anyone can help me fix an issue regarding a pack not working- that would be AMAZING!

You know how they have packs on sale, and SOME TIMES if you catch them at jussssstttt the right time they may actually have a free pack?? yea. that was ‘Island Living’ for me. When i first downloaded it- it worked perfectly. about a couple weeks in, it was completely unavailable. when i go to it, it says “You Already Own This Pack.” but it’s not available IN game. 

I’ve done everything. Updated the license agreement. Deleted the game, redownloaded it. Check the ‘Manage packs’ section. it’s not allowing me to download it. Nothing is working. 

If you are able to walk me through this that’ll be very helpful. If not, please direct me to someone with EA that can help. (Not the Bot.) 

Thank youuuuuuu! 🫶🏽