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MidnightxMoon314's avatar
MidnightxMoon314
Rising Newcomer
18 days ago

Re: Expansion pack

Hi, if anyone can help me fix an issue regarding a pack not working- that would be AMAZING!

You know how they have packs on sale, and SOME TIMES if you catch them at jussssstttt the right time they may actually have a free pack?? yea. that was ‘Island Living’ for me. When i first downloaded it- it worked perfectly. about a couple weeks in, it was completely unavailable. when i go to it, it says “You Already Own This Pack.” but it’s not available IN game. 

I’ve done everything. Updated the license agreement. Deleted the game, redownloaded it. Check the ‘Manage packs’ section. it’s not allowing me to download it. Nothing is working. 

If you are able to walk me through this that’ll be very helpful. If not, please direct me to someone with EA that can help. (Not the Bot.) 

Thank youuuuuuu! 🫶🏽

 

 

 

2 Replies

  • juicy120907's avatar
    juicy120907
    Newcomer
    18 days ago

    So I'm logging into The Sims 4, and everything seems fine, but I can't access one of my families because it appears that my Island Living pack has been removed. In the game, it says that I own the pack but need to download it. However, on PlayStation, it's asking me to purchase it again.

  • MidnightxMoon314's avatar
    MidnightxMoon314
    Rising Newcomer
    17 days ago

    it seems a few of us are having the same issue regarding the Island Living expansion pack. If you find any solutions please let us know what worked for you. 

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