[FIXED] Can't purchase My First Pet
Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP07:...
Forum Discussion
@RainbowOceansMom Do you know why when I downloaded the first pet pack why when I go to cas or build mode and try to filter it to my first pet it says I don't own it but when I go to main menu it says that it's owned and installed. I know you don't work for ea so I don't expect a response but if you know the solution it would mean a lot I you told me
I don’t know, but I’d contact your platform provider Microsoft or Sony.
EA/origin can only help if bought/playing through them on PC.
I emailed Microsoft through their website with any and all issues I have with their online form.
In the meantime try doing a complete shutdown restart of your console and check if theirs any updates. Bc it seems this pack and Xbox is a bit glitchy.
- @RainbowOceansMom ooh is that the issue. I thought i needed to have all expansions.
- @dimitribaas89 No, my first pets you just need Sims4 and cats and dogs.
I’ve got all the packs/expansions and still had issues with it.I was having the same issue. I own Cats and Dogs, can use everything from it. But My First Pet wasn't showing up in game.
On the main menu it says "See Requirements", everything else just says "Owned".
However, I noticed that if I went to "Manage Game" through the Xbox menu, it isn't installed. But no matter how I try to set it to download, it didn't start the download.
I hard reset my console: fully power down, unplug for 10s, turn back on.
Now it is available and seems to be working and properly installed.
Hope this works for you!
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- EA_Cade3 years ago
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