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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Game stops responding

@VampireHeart91 

Thanks, and have you tested a brand new save file as well to see if the freezing also happens there? 

4 Replies

  • VampireHeart91's avatar
    VampireHeart91
    Rising Traveler
    2 years ago

    No I have not tried that and will check. Im going to try to video grab it when I play next.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @VampireHeart91 

    Thanks for these details, please try the following steps:

    1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

    2. Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    3.  Make sure your console system software is up to date

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    4. Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.
  • VampireHeart91's avatar
    VampireHeart91
    Rising Traveler
    2 years ago

    I have done that and it does that still but not as much as before and after a while it actually lets me actually click and enter selection

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