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EA_Solaire
Community Manager
7 months agoPlease try restoring the licenses on your console with the steps here- if you're still not able to install and access Island Living, let me know!
Are you playing on Xbox or PlayStation? Which pack specifically are you having issues with?
7 months ago
@EA_Sola i tried that and it still says “ you already own this pack” and when i click the download button its still giving me the error code
- EA_Solaire7 months ago
Community Manager
In that case please reach out to PlayStation support directly so they can review your account and billing information to see what's going on with this pack.
About The Sims 4 Technical Issues - Consoles
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