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PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

Re: Sims 4 Xbox one won’t load and boots me back to home screen

@ShayeLS8  Do you have a back up save synced to the cloud? You may want to delete your local save, reboot your console and then resync your save from the cloud.

  1. On Home, select My games & apps.
  2. Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
  3. In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
  4. You'll be prompted to confirm deletion of this game save data:
    • Delete from console removes the local copy of this save. You can get it from the cloud the next time you play.
    • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on.
    • Cancel leaves your data intact.

https://beta.support.xbox.com/help/games-apps/game-setup-and-play/cloud-game-saves-faq

3 Replies

  • ShayeLS8's avatar
    ShayeLS8
    6 years ago

    Thank you! I’ll give this ago tomorrow as today my game still isn’t loading 😭 will let you know how I go. I’ve had some people tell me it could be a faulty dlc not too sure what that is suppose to mean but how would I go about it if it is a faulty dlc?

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    5 years ago

    @kaelynworld This is an older post for an older problem. Recently there was a new issue that had to do with the internet being connected, and disconnecting the internet fixed the load issue. The thread is here Game Stuck on Load Screen.

    Please make sure your console and game are updated, and please create a new post if this issue continues.

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