I don’t see that option. I think the problem is that it gives me the option to link my EA account even though my EA account is already linked to my Xbox so I’ll press “Link EA Account” and it basically restarts my game with nothing different. Thanks for your help though!
Community ManagerHi there @TheeDollJade
What specific error are you seeing when you try to connect?
You can check if your gamertag is currently linked to your EA account by looking over the Connections section on your EA account here. Let me know if you're seeing your gamertag attached there.
@TheeDollJade here's a photo of the option I mentioned. It would need to be ticked. Mine sometimes isn't after an update and needs ticking again.
Hope this helps.
@simsplayer818 It shows that my EA account is linked and then it will restart my game but nothing will be different. It just restarts then shows the same thing.
I already had custom settings but I made some alterations and it’s still not working. It’ll say that my EA account is linked and that I need to restart the game then I’ll get a pop up saying “Connection Failed” even though I’m connected to the internet and the whole game just restarts.
@TheeDollJadeHave you checked your Xbox is up to date by checking for an update? I'll take an image of my settings for you when I'm on my console.
You could also restart your router and remove and then link it again to your console.
Edit: I checked the steps I posted earlier and mine looks like the attached image. In Account Communication and Multiplayer it looks like the 2nd attachment. I'm also attaching some connection troubleshooting tips too.
https://help.ea.com/en/help/faq/problems-playing-online/
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
